Buyer - Payment & Fees

Payment options

• Can I pay by credit card?
• What are my payment options?
• I have won a lot. How do I pay?
• Can I pay the seller in cash when I pick up my lot?
• What are the auction fees?
• Is it possible to make payments from abroad?

Payment issues

• How to pay if the link in the payment email does not work
• What to do when my credit card is declined?
• I won a lot but cannot pay. What do I do now?
• I received a receipt, but I didn't win/place a bid

Invoices & receipts

• My purchase/lot was cancelled, but I still received an invoice on the commission fee. Why is that?
• Receipt vs. invoice

How to use a voucher

• How do I activate my voucher code?

Cancellations

• I've won a lot, but I no longer want it. What should I do?