If you are a professional seller and the buyer is a consumer, the buyer is allowed to cancel their purchase without explanation up to 14 days after receiving the lot.
If the buyer cannot use their right of withdrawal, they can only cancel their purchase after a legitimate complaint has been filed for which the seller is responsible: the buyer didn’t receive the lot, it’s damaged, or the lot does not correspond to its description. The buyer will have to make a claim. Catawiki will hold onto the payment so the buyer and seller can solve the claim among themselves. If the buyer and seller can’t reach a solution, Catawiki will temporarily suspend the payment to the seller and, based on the Terms and Conditions, decide what to do with the payment.