We recommend you discuss options for resolving the case with the buyer directly, as this can speed up the process of solving your issue.
Possible options for resolving the case may include (with the buyer's agreement):
- An appropriate partial refund to the buyer; the amount you can agree with them.
- A replacement for the lot, if you are able to offer an appropriate replacement of similar condition and value.
- Cancellation and refund, with the buyer's agreement, resulting in the lot being returned to you in the same condition as you shipped it before. You should only provide the refund once the lot has arrived with you and you can confirm it is in the correct state. The cost of this shipment depends on the reasons behind the parcel being returned to you.