As soon as the winning bidder has paid for the lot, you will be notified by email. You will then be requested to ship the lot within 3 working days. You are obliged to always deliver the lot once the buyer has paid for it.
Please remember to change the status of the lot to 'Shipped' and update the Track & Trace code on the order sheet otherwise your payment for the lot will not be processed. If you cannot proceed with the shipment within 3 working days, please inform the buyer via our online messaging system. By doing so, we can prevent the buyer from opening a claim.