1- As soon as payment for your lot has been transferred, the seller is notified, and is required to process your order. The seller is obliged to ship the order within 3 working days. You will receive an email confirming the shipping status of your order. Once it has been shipped, we will send you another email with information on how to track your order.
Shipment may be subject to unforeseen delays. Please also be aware, that the seller may be based in a different country.
2- Check the shipping status of your delivery (through tracking) and carrier information, found in the 'Order details' page.
3- If you cannot find the tracking details, please contact the seller directly via your 'Order details' page for more information on the delivery status of your lot. We recommend, that you contact the seller in his/her language. If this is not possible, we recommend, that you communicate in English, or use an online translation tool.
4- If, on receipt of the order, there are any issues, please inform us within 3 days (from the exact date recorded by Track & Trace). Please be aware, that once the 3 day period has expired, your payment will be sent to the seller and we can no longer open a claim on your behalf.
5- If you have any trouble in communicating with the seller, or if the tracking information has not been provided, please notify us within 10 days of making payment. A claim will then be opened, and payment to the seller will be withheld.