As soon as you transfer payment for your lot, the seller will be notified and required to process your order. The seller is obliged to ship the order within 3 working days. You will receive an email about the shipping status of your order and once it has been shipped, we'll send you another email with information about how to track your order.
In case you have questions about your shipment, the best thing to do is contact the seller directly via your order detail page.
If there are any issues with the order you received, please inform us within 3 days after delivery (the exact date will be recorded through Track & Trace). Please be aware that once the 3 day period has expired, your payment will be sent to the seller and we can no longer open a claim on your behalf.
If you have trouble communicating with the seller or if the tracking information is not provided, please notify us within 10 days of making your payment. A claim will then be opened and payment to the seller will be withheld.