I've lost my password and can't sign in. What can I do? You can request a new password easily by using the 'forgotten your password' link on the sign in page. You'll be sent an email with a link to the password creation page. Related articles I can't sign in. What should I do? How do I sign in? I have won a lot. How do I pay? How do I delete my account? Why hasn't my bid been accepted?