How can we help?

Catawiki Seller Rules

• Privacy Policy
• General Terms of Use
• Seller Policy
• I've received feedback which I believe is unfair and undeserved. What should I do?

Catawiki Buyer Rules

• General Terms of Use
• Privacy Policy
• Buyer Policy
• How do I give feedback for a seller?

All About Selling

• How can I give the buyers of my lots the best customer experience?

During the Auction & Results

• I feel the highest bid is too low. Am I required to sell my lot?
• The reserve price for my lot was not met, what are my options?
• Can I remove or withdraw a lot from an auction?

Shipping & Pickup

• How can I accurately estimate the shipping costs?
• Why and how does Catawiki use the courier and tracking code?
• What is the best way to handle an issue after the order has been delivered?
• When should I ship my lot?
• How do I contact the buyer of a lot?
• How do I change the status of my lot?

Lot Submission & Approval

• How do I contact the expert?
• My lot has been approved for auction. When will it be scheduled for auction?
• What is the status of my lot?
• Can a bidder contact me during the auction?
• What can be sold on Catawiki?
• Can a minimum selling price (reserve price) be applied to a lot?
• I have a valuable individual piece. Is it suitable for auction?

Buyer - Account, Settings & Notifications

• Why did I get an email with the subject 'Your Catawiki account was used on a new device'?

Seller - Account, Settings & Notifications

• Why did I get an email with the subject 'Your Catawiki account was used on a new device'?

Bidding

Questions About a Lot

• The seller is not responding to my messages. What do I do now?
• How can I contact the seller?
• How do I know that a lot in auction is not a forgery or an unauthorised publication?

Buyer - Payment & Fees

• How to pay via bank transfer if I am based in a country that is not part of the Single Euro Payments Area (SEPA)?
• Can I pay by credit card?
• What are my payment options?
• I have won a lot. How do I pay?
• How to pay if the link in the payment email does not work
• How do I activate my voucher code?
• I've received my order but I no longer want it. What should I do?

Seller - Payment & Fees

• What happens if a buyer doesn't pay?
• When will I receive payment for my sold lot?
• The buyer wants to cancel his purchase. Are they allowed to do that?
• What are the commission fees for sellers?

Delivery & Pickup

• How can I contact the seller?
• The shipping costs seem excessively high. What do I do?
• What will happen if a seller is not willing to ship my purchase?
• How long will it take to receive my lot?
• I've paid for my lot but I still haven't received it. Why?